Frequently Asked Questions (FAQ)
Got questions? All of our most frequently asked questions have been answered here — for your convenience. Visit the contact page if there is something more specific that we have not provided an answer to. Thanks for shopping an we look forward to providing you with the best baby gear on the market.
- Return policy
The Mommy Pro Shop
Why was my order cancelled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If this is the case, please try to replace your order with your correct billing address.
Where is my order confirmation?
Please allow a few minutes to receive your order confirmation. This will confirm your order number, address and item purchased. If you’ve used your cellphone number during the checkout process, an SMS with your order confirmation will be sent to your phone number.
If you still have not received your confirmation and it is not in your spam/junk folder, please e-mail: contact (at) mommyhustlepro.com
What is the refund policy?
You can view our full refund policy here.
When I track my package, it gives me an error?
This is completely normal! Because of high demand, we have to ship each order fast, so you must allow 2-4 days from when you get your order shipment confirmation to start seeing the tracking working if it does not immediately show up.
If any further questions persist about tracking, please contact us at contact (at) mommyhustlepro.com.
How can I track my package?
You can track your package by following the link provided in the email you receive after placing your order. There will be a confirmation once your product(s) is shipped out.
How long does shipping usually take?
All packages have an 2-5 day processing time before they are shipped. Once they are shipped, it can take anywhere from 2-4 weeks for your item to be delivered.
When will my order ship?
All orders that are placed have a processing time of 2-5 days before they are shipped. Once they have been processed and shipped, you will receive an email that your item has been shipped. In this email, you will be provided a tracking number to track your items!
Please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us support @ mommyhustlepro.com and we will send you your email manually.
