Return and Refund Policy

If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within fifteen (15) days from the date that we deliver the applicable Product(s) for a full refund less a restocking fee ($10), as further described in this paragraph.  Company will provide a refund for the cost of the Product(s) not including any shipping charges within seven (7) days of our email to you confirming your refund. The Product(s) must not be abused or damaged as determined in our sole discretion. Follow these steps to return the Product(s) purchased through our Website within fifteen (15) days of the date that we deliver the applicable Product (s):

  1. Contact our Support team to initiate the return process and obtain authorization to submit the Products for return.
  2. Create a shipping label addressed to “The Mommy Pro Shop Returns”
  3. Pack the Products in the original packaging or mail in a sturdy box to ensure the Products will be returned without damage.
  4. Once the Product(s) are received and verified, you will receive a confirmation email with the details of your refund.
  5. The Product(s) must be received by The Mommy Pro Shop within 30 days of the date that the Product(s) were sent from you back to us. The Mommy Pro Shop is not responsible for recovering the Product(s) from you or any third-parties, including shippers, or any delays caused by you or any third-parties, including shippers, and you acknowledge and agree that if The Mommy Pro Shop does not receive the returned Product(s) within 30 days of the date that you sent us the Product(s) back, you will not be entitled to a refund.

Returning Products for Warranty Claims:

Your Products (whether purchased on the Website or through an authorized retailer) are subject only to the manufacturer’s warranties. Some of our products are warranted against defects in materials and workmanship for varying periods of time or the period a manufacturing Company expressly notifies you in writing (“Warranty Period”) in each case only when used in accordance with the applicable usage documentation. If a defect arises during the Warranty Period, The Mommy Pro Shop is only a retailer. The company that makes your product will, at its option, (1) repair the affected Products at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, Products that are at least functionally equivalent to the Products it replaces. The Mommy Pro Shop may, at its discretion, refund the original purchase price for the affected Products. This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.

Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights.

Follow these steps to return Products with respect to a warranty claim during the Warranty Period:

  1. Contact our Support team to initiate the warranty service process and obtain a Return Merchandise Authorization (RMA) number and a pre-paid shipping label.
  2. Pack the Products in original packaging or mail in a sturdy box to ensure the Products will be returned without damage. Be sure to write the RMA number on the packaging.
  3. Once the Products are received and fixed, you will receive an email detailing the warranty service along with the return shipment’s tracking number.